Insurance and Direct Billing

We offer direct billing with many insurance providers! Some options are only available for clients booking with Registered Psychologists. To see if we can bill to your insurance company directly, use the diagram below.

Options Available to Everyone

Options Available for Appointments with Melody

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Are We Missing A Company?

It is important to know how much coverage you have.   Questions to ask your insurance provider are:

  1. What types of clinicians (e.g. psychologists, provisional psychologists, social workers) do I have coverage for?

  2. Is there a maximum coverage amount (per year/lifetime)? If so, what is it?

  3. When does my insurance coverage 'roll-over' or 'renew'?


Q: What are level up's individual rates?

A: At Level Up, we recognize that seeing a therapist can be expensive, so our rates are lower than those prescribed by the Psychologist's Association of Alberta. Our hourly rate for individual psychology is $185 per 50 minute session. The PAA's recommended rate table can be seen below:

Q: What are level up's corporate rates?

A: Please contact us directly for corporate rates, as they are dependent on the services required.

Q: What does my insurance benefits cover?

A: Insurance coverage varies between companies and plans. For your specific coverage, look in your benefit book, online or contact your company direct. Psychology sessions usually fall under the 'Paramedical Services' section of your benefits. Some plans will have a set dollar amount per year per type of service, some will have a pooled account for any services under this category and others have coverage based on a percentage.

Not every insurer covers every type of mental health therapist.  For example, Alberta Blue Cross will cover and allow direct billing for services provided by psychologists, social workers and clinical social workers and provisional psychologists.  SunLife will cover Psychologists and Social Workers, but does not enable direct billing.  Manulife covers Psychologists, and sometimes covers Social Workers, but does not enable direct billing.


Services such as psychologist/mental health therapist, chiropractors, physiotherapists, massage, podiatrists, osteopaths and optometrists fall under Paramedical Services.  Paramedical Services often draw on one pool of money.  This means that if you use your benefits to see a physiotherapist you will have less money remaining for psychology services.

Q: Can I use my health spending account?

A: Many businesses are using Health Spending Accounts to allow their employees to have the flexibility to cover the services that they need individually. If you have access to a health spending account, funds are usually easier to access than traditional coverage.

Q: Will disability insurance cover sessions?

A: In our experience, coverage is often at the discretion of your case manager/specialist. If you feel sessions with a psychologist will aid you with getting back to work, we encourage you to be your own self-advocate and make the request. The timeline/process of approvals vary from client to client; sometimes it takes several requests to be approved while others have had the manager/specialist initiate the  referral. 

Q: Is direct billing available?

A: Whenever possible, we are happy to bill your insurance provider directly. For a list of providers we are currently approved to direct bill, please click here.


Q: I don't see my insurance provider, what can I do?

You can make a specific inquiry about your interest & company, and receive a response by submitting a form here,

Want to stay anonymous? Use our simple request form here

More Questions?


Interested in direct billing but don't 

see your Insurance Provider? Let us know!

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