General Billing Information
Fees
To view our up to date fees, please see our booking page.
Fee Coverage
All or partial fees may be recovered through private health insurance plans.
Fees may also be tax deductible under medical expenses on your income tax.
Direct Billing to some Employee Assistance Programs is available.
Billable Time
Billable time is considered any time the therapist spends with clients in session (in-person, phone, video), working on the client’s file (follow ups, reports, connecting to other agencies or persons on client’s request), or responding to clients via phone or email in regards to clients’ therapeutic content. To minimize your charges, we encourage you to share your information at the time of your sessions. Contact made in any form to address appointments and scheduling is not considered billable time. Working on the client’s file and responding to clients via phone or email in regards to clients’ therapeutic content are subject to non-session billable rates: 15 minutes increments billed at $200/hr. For example, 30 minutes spent on report writing will be $100. Time spent is rounded up to the nearest 15 minute increment.
Cancellation or No Show Of Appointments
Our appointment times are reserved for clients. Our clients are financially responsible for our scheduled time as agreed upon in our Client Services Contract. We require 48 hours notice of cancellation for counselling sessions and 5 days notice for any assessments.
Methods of Payment Section
We must have a card on file for you – it can be a credit card, debit visa, or debit Mastercard.
New clients are required to pay a $50 deposit for the first session. If your insurance covers the entire appointment we will refund you.
Money orders and E-Transfers may also be an option, speak to your therapist to make arrangements.
Payments need to be made on Janeapp or make a billing inquiry to our Director of Client Relations at [email protected]. Payment must be made within 24 hours of your completed session. If the session is not paid prior to the next scheduled session, we may cancel your session.
Please ensure you are clear on what your insurance provider will cover with respect to your session. Any differences between what your insurance pays and our stated billable amount will need to be paid by the client. Please speak to our Client Relations Team regarding direct billing and coverage.
You can make arrangements for the clinic to direct bill your credit card on file, after each session. Please speak to our Client Relations Team about this arrangement.
All invoices can be printed off from your Janeapp account.
If your account goes into arrears more than 90 days, Level Up reserves the right to place your account in collection. You will be responsible for any and all collection charges incurred.
Insurance and Direct Billing
We offer direct billing with many insurance providers! Some options are only available for clients booking with Registered Psychologists. To see if we can bill to your insurance company directly, use the diagram below.
Most practitioners offer direct billing.
Options Available for Appointments with Registered Psychologists
Are We Missing A Company?
It’s a good idea to understand the details of your insurance coverage. Here are some handy questions you might consider asking your insurance provider:
- Which clinicians am I covered for? (like psychologists, provisional psychologists, social workers)
- Do I have a limit on my coverage amount (annually or for a lifetime)? What is it?
- When does my coverage refresh or start anew?
Remember, only your insurance company has all the specifics about your plan. While we’d love to help, we don’t have access to those particular details.
BILLING FAQ
We offer a variety of professionals to meet your needs! Please contact the clinic for updated rates for each provider.
Report writing, telephone consultation, letter, and form completion are billed at the rate of the service being provided.
Billing can also occur in 10-minute increments for services done outside the therapy hour such as phone calls, letters, and the like calculated at one-fifth the hourly rate for every 10 minutes.
Incremental billings are also appropriate for services provided beyond a 50-minute session.
Fees for specialized services & treatments not listed on the above schedule may exceed the current recommended guidelines.
Not every insurer covers every type of mental health therapist. For example, Alberta Blue Cross will cover and allow direct billing for services provided by psychologists, social workers and clinical social workers and provisional psychologists. SunLife will cover Psychologists and Social Workers, but does not enable direct billing. Manulife covers Psychologists, and sometimes covers Social Workers, but does not enable direct billing.
Services such as psychologist/mental health therapist, chiropractors, physiotherapists, massage, podiatrists, osteopaths and optometrists fall under Paramedical Services. Paramedical Services often draw on one pool of money. This means that if you use your benefits to see a physiotherapist you will have less money remaining for psychology services.
Want to stay anonymous? Use our simple request form here.
More Questions?
REQUEST
Interested in direct billing but don’t see your Insurance Provider?
Email Client Relations
